LOS ANGELES, Jan 25 — Actress Andie MacDowell called out American Airlines for downgrading her to ‘tourist class’ despite paying for a first class seat because she brought her dog on the flight.
The Magic Mike XXL actress tweeted about her experience on Friday along with a picture of her smiling widely in a group photo with fellow passengers.
She said that her pet, who was a 7-pound (3.1-kg) rescue dog named Ava Gardner, was within the limits set by the American Airlines.
@AmericanAir HELP I paid for first class & they put me in tourist because of my dog that I pre-booked & paid for pic.twitter.com/KmKX4ZTQqj
— Andie MacDowell (@AndieMacDowell3) January 22, 2016
American Airlines’ pet policy states that up to seven pets, not including service animals, may travel on a domestic flight as a “carry-on” in the cabin of a plane if they meets certain age, size and health requirements and if they stay in its carrier under the seat in front of their owners’ for the duration of the flight.
However, it appeared that there was no seat in front of MacDowell’s first class seat.
MacDowell said she encountered “the rudest person I have ever had to deal with” while checking in for the flight at Charlotte, North Carolina, claiming that “there was no excuse why the guy would not just let me ask someone to change seats” and that “he (the American Airlines staff) had a power trip”.
@AmericanAir Amanda checked man in Charlotte North Carolina was the rudest person I have ever had to deal with
— Andie MacDowell (@AndieMacDowell3) January 22, 2016
@AmericanAir I was checked 1a when I left LA they told me they would reassigned me Charlotte first class he did not want to help
— Andie MacDowell (@AndieMacDowell3) January 22, 2016
@AmericanAir there was no excuse why the guy would not just let me ask someone to change seats he had a power trip
— Andie MacDowell (@AndieMacDowell3) January 22, 2016
@AmericanAir he said take the seat or don't get on my plane I was there early to ask for help and from the moment I met him he was rude
— Andie MacDowell (@AndieMacDowell3) January 22, 2016
The actress is communicating with a representative from the American Airlines after the issue blew up on Twitter. She asked to be reimbursed for the second part of the trip, later asking for the money to be donated to charity.
While some on Twitter has slammed the actress for creating a fuss, others have supported her decision to stand up for her rights.
Awww poor thing had to ride with the little ppl...........PS it's not 'tourist' section...... https://t.co/yHs5Yb3bXq
— Cheerio (@Oxco) January 23, 2016
@AndieMacDowell3 everyone gets disconnect of paying for/not getting - but the "tourist" makes you sound a bit elitist #1stWorldProblems
— J (@3dgenfire) January 23, 2016
@AndieMacDowell3 @AmericanAir have flown with Andie before. Most gracious lady. Makes best of everything. Her kindness prevails. AA doesn't
— Ron Phillips (@ronnno) January 23, 2016
@kiwigirl3 @AndieMacDowell3 @AmericanAir he made it sound like he was the pilot! So rude. What happened to being nice and helpful?
— JoJoRN (@RNBCHQT) January 22, 2016
MacDowell said she spoke out about the issue because it was a matter of principle, tweeting, “I’m very happy flying in coach I’m happy on a bus or the subway but if I play for first class, that’s where I want to be. That was the point.”
@3dgenfire my mistake was even mentioning it on Twitter or losing time stressing over it but I got stuck on principle
— Andie MacDowell (@AndieMacDowell3) January 23, 2016
@Oxco @AmericanAir actually had great company but I paid for something I didn't get, let's give it to charity, that would make me feel good
— Andie MacDowell (@AndieMacDowell3) January 23, 2016