PETALING JAYA, Jan 7 — Prasarana Malaysia Berhad said today that disruptions across all its rail services were cut by more than half in 2025, an improvement Transport Minister Anthony Loke hailed as a reflection of the state-owned firm’s commitment to improvement.
Total disruptions last year fell to 31 incidents, a drop of more than 50 per cent from 71 incidents in 2024 — a year that saw Prasarana face strong backlash over a series of breakdowns and delays that critics said reinforced scepticism towards public transport as a viable mode of mobility in the Klang Valley.
Overall ridership on public transport services operated by the company also rose close to pre-pandemic levels, increasing 11 per cent year-on-year to 1.31 million, Prasarana said at its annual performance briefing here.
The briefing was first introduced by Loke as part of the Anwar government’s reform push in the public transport sector.
“When I took office again as transport minister, the state of rail services was bad. We had many technical problems that caused disruptions,” Loke said at the press briefing held at Menara Prasarana.
“In the last three years, I have seen genuine effort by the entire Prasarana staff to improve. And in these three years, we have seen positive changes,” he added, citing the introduction of a new key performance index measuring the distance travelled before a train experiences a mechanical or technical breakdown.
The KPI is known as the mean kilometres before failure. In 2024, the MKBF for all rail services was one breakdown every 70,000km traveled. In 2025, it improved to once in 790,000km traveled.
Among the main focuses for this year will be getting the third Shah Alam LRT line operating after Prasarana was forced to delay the opening again.
Loke had said the delay was inevitable because RapidRail wanted the service to run without any hiccups, a point he reiterated today.
“There are still some issues the contractors have not resolved yet, so a meeting will be called next week to determine the next course of action and to inform Prasarana and the MOT when the FFR (free-fail run) can be conducted,” the minister disclosed.
“As of today, there is still no fixed date yet...they would have to do all the FFR first before they can come to MOT for approval. As much as we are disappointed, we have no choice. Safety must come first,” Loke added.
On existing services, the Kelana Jaya LRT line is slated for a major upgrade throughout the year, Prasarana said. Under Budget 2026, RM1 billion had been allocated to replace 26 units of trains for that line.
The KJ line is one of RapidRail’s most used among all rail services, ferrying an average of 250,000 passengers daily. In 2025, the most used RapidRail service was the Kajang MRT line, averaging 270,000 passengers daily, according to news reports.
