KUALA LUMPUR, Nov 27 — Malaysia Airlines has cancelled all flights between Kuala Lumpur and Bali for today after Mount Agung on the Indonesian holiday island erupted last Saturday for the second time in a week.
In a statement this morning, the airline said all affected passengers have been personally notified through SMS yesterday evening.
It added that it had also announced the travel advisory about the flight cancellations on its website, Facebook and Twitter accounts.
“The airline is monitoring the situation closely and will adjust its flight operations into and out of Ngurah Rai International Airport when necessary
“Safety remains of utmost importance to Malaysia Airlines,” the company said.
Passengers affected by the flight cancellations can claim a full refund or defer their travel until the end of February 2018.
The airline also offered affected passengers the option to change their travel destination to the Indonesian cities of Jakarta and Surabaya or any other South-east Asian city on its route.
Passengers seeking more information can call: 1 300 88 3000 (in Malaysia) or +603 7843 4000 (outside Malaysia).
Indonesia’s Board of Disaster Management raised the alert on Mount Agung to its highest level this morning as the volcano spewed ash, steam and smoke 6,000 metres above its peak. People within 10km of the volcano have been ordered to leave.
The volcano on the eastern side of Bali first erupted this year on November 22 and ongoing volcanic activity has triggered fears of a possible repeat of the 1963 eruption, which remains one of the largest and deadliest in Indonesia’s modern history.
