PETALING JAYA, July 2 — Syarikat Bekalan Air Selangor Sdn Bhd (Syabas) has been receiving a staggering 4,186 complaint calls daily since the start of the year.
Syabas corporate communications and public affairs assistant general manager Priscilla Alfred said the calls are being received at their headquarters in Bangsar, Kuala Lumpur.
“Additional lines have been added and our operators are doing their best to attend to as many calls as possible,” she said.
This comes in the wake of ongoing water supply disruption and low water pressure in the Klang Valley.
The Syabas complaints services were set up keep customers informed about water disruptions in their areas.
The channels available include Puspel, a toll-free line, Facebook, Twitter, email, website and even a voicemail where consumers can leave their contact number to get a call back from Syabas.
However, consumers are far from satisfied and have hit out at Syabas which they accused of being “unprofessional” and “does not give a proper answer”.
Kishven Sirinezan, 27, of Selayang, said he had tried sending the company Facebook messages, which have all gone unanswered.
In addition, he claims it usually takes at least 40 minutes to get through its hotline.
“When the operator picks up, it’s always the same ‘pipe burst’ situation. This has been going on for three weeks already,” said the events manager.
Joey Vascalano, who is renting a music studio in Taman Permata, Ulu Klang, is dismayed over the poor water supply.
“My customers have to use the toilet at another lot because water here is irregular,” said the 25-year-old. He also criticised the Syabas call centre.
“Out of 10 times, I get through once. The standard excuses include burst pipes and ‘we will upgrade our services soon’, which never happens,” he said.
Zahra Sayed, 32, from Kajang, said she been writing on the Puspel Syabas Facebook page for weeks now but has not got any answers.
“The last time Puspel Syabas updated their Facebook status was on June 24,” she said.
