KUALA LUMPUR, Jan 27 ― Can’t transfer funds on CIMB Clicks? You’re not alone. CIMB has confirmed that its Instant Transfer (IBFT) service is temporarily unavailable and it isn’t clear when the feature will be restored.
Tak sekarang ni bila cimbclick nak elok? Dari semalam buat hal tak boleh nk instant transfer. Orang banyak nak bayar benda ni adeh ko ni aku debik juga kang🤬 pic.twitter.com/WWtXDcJK7R
— OSH💖 (@brighthunnie) January 27, 2021
Several users have complained that they are unable to transfer funds and they were greeted with the message “Sorry, service is temporarily unavailable. We apologise for the inconvenience caused.” According to one of CIMB’s responses on Twitter, the CIMB Clicks platform is currently experiencing unusually high traffic today which impacts their customer’s experience.
Hello @CIMB_Assists dah dua hari dah ni tak boleh buat payment. Via Shopee unavailable, bila login kat web dia terus redirect logout, bila guna app tak boleh instant transfer pulak??? 😫
— ࿊ (@FarhaGhouse) January 27, 2021
It appears that some users had issues with Instant Transfer since a few days ago. CIMB has acknowledged the problem at 10.30am today and they urge customers to use Interbank GIRO (IBG) or DuitNow for the time being. Alternatively, you can also perform transfers via ATMs.
According to their maintenance page, the Instant Transfer feature is placed under maintenance until further notice. The next service for Instant Transfer is scheduled on February 3, 2021 from 1.00am to 1.20am. ― SoyaCincau
