KUALA LUMPUR, May 30 — Aeroline is set to pull out of Kuala Lumpur entirely, ending more than two decades of operations in the city after losing access to two key locations that had served as gateways for its premium coach services.

In a statement on Facebook today, the bus operator said Kuala Lumpur would no longer serve as a landing point for its coaches, adding that regulatory requirements now restrict operations to licensed terminals.

The move marks the end of a long-running struggle over its presence in the capital. Aeroline had previously operated from the Corus Hotel near KLCC before relocating to the Tun Razak Exchange (TRX) precinct on an interim basis after its long-standing home was no longer suitable for use as a station.

The company described its TRX location as an ideal hub for passengers, citing its direct connectivity to the MRT network and easy access to tourist destinations such as Bukit Bintang, KLCC and Chinatown.

However, Aeroline said it received a directive on May 13 requiring it to operate only from licensed terminals. Under current regulations, it said the only available locations are 1 Utama Shopping Centre, LaLaport Bukit Bintang City Centre and IOI City Mall.

The operator added that relocating to one of those sites, particularly LaLaport, would undermine the service model that has distinguished Aeroline from conventional bus operators.

It said commercial charges imposed at the terminal were incompatible with its commitment to offering value-for-money travel and that the facilities would make it difficult to replicate amenities such as passenger lounges, complimentary refreshments and personalised customer assistance.

The company also cited higher administrative and operational costs associated with maintaining its ticketing and reservation systems under the new framework.

"Rather than compromising our values, charging you more, or delivering a compromised experience, we have made the very difficult decision to leave KL entirely and focus on serving you elsewhere," it said.

Aeroline said the decision stemmed from what it described as a regulatory challenge it had been grappling with for the past 15 years.

The company also apologised for disruptions caused by recent operational adjustments, saying it had been forced to navigate an increasingly challenging regulatory environment and active enforcement measures affecting its buses and licences.

While its Kuala Lumpur chapter is coming to an end, Aeroline said it would continue serving passengers through its other hubs and routes.

The operator thanked customers for their support over the years, describing it as an honour and privilege to have served passengers travelling to and from downtown Kuala Lumpur.