KUALA LUMPUR, Dec 16 — Celcom has announced that customers in Kelantan, Terengganu and Pahang may experience difficulty to use data and voice call services. According to Celcom, they are facing triple fibre failure caused by floods in the East Coast of peninsular Malaysia.
🔊Customers in Kelantan, Terengganu & Pahang— Celcom Axiata (@Celcom) December 16, 2019
You may experience difficulties to use data service and make/receive calls due to triple fibre failure caused by flood. Our tech team is currently working to restore the services by 1pm today. Thank you and stay safe! 🙏🏻
Based on their update on twitter, the technical team is currently working to restore its services by 1PM today. The blue telco also advises everyone to stay safe.
Tune Talk has also shared a similar update by retweeting Celcom’s Tweet. The interruptions will also affect other MVNOs that operate on Celcom’s network and this includes Yoodo, RedOne and XoX.
Pengguna Tune Talk di Pantai Timur, sila ambil maklum notis berikut dari pihak Celcom. Terima kasih. https://t.co/t45hZ53kHG— Tune Talk (@TuneTalk) December 16, 2019
If you’re facing flood in your area, you are advised to save as much as bandwidth to reduce the load on the communications systems. As recommended by CFM previously, users are urged to use SMS to communicate and to limit online activity to avoid congestion. It is also best to keep all of your power banks fully charge and you can utilise your phone’s power-saving mode to reduce consumption. You can learn tips on staying connecting during floods here.
If you’re in Kelantan, Terengganu or Pahang, do let us know how’s your mobile experience so far. — SoyaCincau