KUALA LUMPUR, Sept 14 — Malaysia Airports Holdings Bhd (MAHB) announced that the operations at the KL International Airport’s (KLIA) main terminal has normalised since September 2 when the operational response teams stood down.
However, its information technology teams are continuing to monitor the stability and performance of the network and systems, the airport operator said in a statement today.
MAHB said its Business Continuity Management (BCM) unit is already working on a list of improvements to further fortify contingency plans and prevent a recurrence.
“Prior to the disruption, we had already begun a digital transformation programme in 2018 to achieve our Airports 4.0 goal. We are reviewing the timeline of the digital transformation initiatives to see what adjustments are needed,” it said.
Looking ahead, MAHB said, its priority is to restore stakeholder confidence in its skills, experience and reliability, as well as to maintain KLIA’s 21-year track record as an innovative leader in airport operations.
The company said the recent network disruption was unprecedented in the airport’s history whereby the systems had experienced unusual activities during the recovery process.
“This had caused a delay in bringing the systems back to normal. We regret that we are unable to provide more details on this at the present moment as the matter is undergoing a police investigation.
“The primary objective in our contingency plans was to contain the impact of the network disruption, prevent more flight cancellations, and mitigate the effect on passengers,” it explained. — Bernama