OSWIECIM, April 16 — To visit Auschwitz is to find an unfathomable but strangely familiar place. After so many photographs and movies, books and personal testimonies, it is tempting to think of it as a movie-set death camp, the product of a gruesome cinematic imagination, and not the real thing.

Alas, it is the real thing.

That is why, since its creation in 2009, the foundation that raises money to maintain the site of Auschwitz-Birkenau has had a guiding philosophy: “To preserve authenticity.” The idea is to keep the place intact, exactly as it was when the Nazis retreated before the Soviet army arrived in January 1945 to liberate the camp, an event that resonates on Holocaust Remembrance Day, today.

It is a moral stance with specific curatorial challenges. It means restoring the crumbling brick barracks where Jews and some others were interned without rebuilding those barracks, lest they take on the appearance of a historical replica. It means reinforcing the moss-covered pile of rubble that is the gas chamber at Birkenau, the extermination camp a few miles away, a structure that the Nazis blew up in their retreat. It means protecting that rubble from water seeping in from the adjacent ponds where the ashes of the dead were dumped.

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Photos of inmates at Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times
Photos of inmates at Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times

And it means deploying conservators to preserve an inventory that includes more than a ton of human hair; 110,000 shoes; 3,800 suitcases; 470 prostheses and orthopaedic braces; more than 88 pounds of eyeglasses; hundreds of empty canisters of Zyklon B poison pellets; patented metal piping and showerheads for the gas chambers; hundreds of hairbrushes and toothbrushes; 379 striped uniforms; 246 prayer shawls; more than 12,000 pots and pans carried by Jews who believed that they were simply bound for resettlement; and some 750 feet of SS documents — hygiene records, telegrams, architectural blueprints and other evidence of the bureaucracy of genocide — as well as thousands of memoirs by survivors.

The job can be harrowing and heartbreaking, but it is often performed out of a sense of responsibility.

“We are doing something against the initial idea of the Nazis who built this camp,” said Anna Lopuska, 31, who is overseeing a long-term master plan for the site’s conservation. “They didn’t want it to last. We’re making it last.”

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Nel Jastrzebiowska, who works in the Auschwitz-Birkenau State Museum’s preservation lab, in Oswiecim, Poland, April 9, 2015. — Picture by James Hill for The New York Times
Nel Jastrzebiowska, who works in the Auschwitz-Birkenau State Museum’s preservation lab, in Oswiecim, Poland, April 9, 2015. — Picture by James Hill for The New York Times

The strategy, she said, is “minimum intervention.” The point is to preserve the objects and buildings, not beautify them. Every year, as more survivors die, the work becomes more important. “Within 20 years, there will be only these objects speaking for this place,” she said.

The conservators are walking a less-trodden path in restoration. “We have more experience preserving a cathedral than the remains of an extermination camp,” said Piotr Cywinski, 44, the director of the Auschwitz-Birkenau State Museum, which runs the site. Auschwitz, he said, “is the last place where you can still effectively take the measure of the spatial organisation of the progression of the Shoah.”

Last year, a record 1.5 million people visited to take that measure, more than three times the number in 2001, putting even more strain on the aging buildings.

Eyeglasses that belonged to victims of Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times
Eyeglasses that belonged to victims of Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times

The preservation lab, with high-end technology, opened in 2003. One afternoon last week, Nel Jastrzebiowska, 37, a paper conservator, was using a rubber eraser to clean a row of papers in files. They were letters on Auschwitz stationery, written in German in rosy prose designed to slip past the censors. “I’m in good health,” one read, adding, “Send me money.”

On a nearby table sat the second horn part to Tchaikovsky’s Capriccio Italien (Op. 45), which had been played by the death camp’s orchestra. Jastrzebiowska would preserve the page as it was, she said, and keep the smudges showing that the pages had been turned. “The objects must show their own history,” said Jolanta Banas-Maciaszczyk, 36, the leader of the preservation department.

“We can’t stop time,” Jastrzebiowska said. “But we can slow it down.”

Flowers left next to the ruins of gas chambers at the Auschwitz concentration camp, now a state museum, in Oswiecim, Poland, April 8, 2015. — Picture by James Hill for The New York Times
Flowers left next to the ruins of gas chambers at the Auschwitz concentration camp, now a state museum, in Oswiecim, Poland, April 8, 2015. — Picture by James Hill for The New York Times

Jastrzebiowska’s husband, Andrzej Jastrzebiowski, 38, is a metal conservator. He spent three months cleaning all the eyeglasses in a vitrine, preserving their distressed state but trying to prevent them from corroding further.

“When I saw the eyeglasses in the exhibition, I saw it as one big pile,” he said. But in the lab, he began to examine them one by one. One had a screw replaced by a bent needle; another had a repaired temple. “And then this enormous mass of glasses started becoming people,” Jastrzebiowski said. This “search for the individual,” he said, helps ensure that the work does not become too routine.

In 2009, the infamous metal sign reading “Arbeit Macht Frei,” or “Work makes you free,” which hangs over the entrance gate, was stolen. It was found several days later elsewhere in Poland, cut into three parts. (A Swede with neo-Nazi ties and two Poles were later charged with the crime.) Jastrzebiowski helped weld the sign back into one piece. But the scars from the welding told the story of the sign’s theft more than of its long history, and so the museum decided it would be more authentic to replace the damaged sign with a substitute.

The conservators have an easy camaraderie, but sometimes their task can become too much to bear. “Working with shoes probably is one of the most difficult parts of working here,” Banas-Maciaszczyk said.

Prosthetic legs and other devices that belonged to victims of Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times
Prosthetic legs and other devices that belonged to victims of Auschwitz-Birkenau, at the former concentration camp, now a state museum, in Oswiecim, Poland, April 10, 2015. — Picture by James Hill for The New York Times

Everyone here has emotional moments. For her, it was a day when she was cleaning a little girl’s wooden sandal. She could see the small footprint inside. “This is something hard to describe,” she said. From 1940 to 1945, between 150,000 and 200,000 children died here.

Banas-Maciaszczyk said her mother thought she was crazy to come work at Auschwitz. “There are moments when I think, ‘What am I doing here?’” she acknowledged. But then she thinks of the bigger picture. “Everyone who works here must feel this importance,” she said. “If we didn’t feel that, no force would make us stay here.”

The museum has decided not to conserve one thing: the mass of human hair that fills a vast vitrine. Over the years, the hair has lost its individual colours and has begun to grey. Out of respect for the dead, it cannot be photographed.

Several years ago, the International Auschwitz Council of advisers had an agonising debate about the hair. Some suggested burying it. Others wanted to conserve it. But one adviser raised a point: How can we know if its original owners are dead or alive? Who are we to determine its fate?

It was decided to let the hair decay, on its own, in the vitrine, until it turns to dust. — The New York Times

Pawel Sawicki, who works on digital media at the Auschwitz-Birkenau State Museum, standing near the railway ramp at the former concentration camp in Oswiecim, Poland, April 9, 2015. — Picture by James Hill for The New York Times
Pawel Sawicki, who works on digital media at the Auschwitz-Birkenau State Museum, standing near the railway ramp at the former concentration camp in Oswiecim, Poland, April 9, 2015. — Picture by James Hill for The New York Times