SINGAPORE, March 27 — Changi Airport in Singapore has been voted the World's Best Airport by air travellers for the second year in a row at the 2014 World Airport Awards, at Passenger Terminal EXPO in Barcelona, Spain yesterday evening .
It is the fifth time Changi Airport has achieved this accolade and the first time it has won it twice in a row.
Incheon International Airport was voted second, followed by Munich Airport (3), Hong Kong International Airport (4), Amsterdam Schiphol Airport (5), Tokyo International Airport (Haneda) (6), Beijing Capital International Airport (7), Zurich Airport (8), Vancouver International Airport (9) and London Heathrow Airport (10).
Skytrax chief executive officer Edward Plaisted said in a statement: “Changi Airport is a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities.
“It demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today's fast-moving world.”
Changi Airport also received the award for Best Airport for Leisure Amenities.
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.
The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.
The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and include 410 airports worldwide.
The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product — from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate. — Bernama
