KUALA LUMPUR, June 12 — CHi Fitness has denied they had an agreement with True Fitness Malaysia to honour membership transfers to its gym centres, the Star Online reported today.
“In light of the recent True Fitness closure, we would like to clarify that we have no contract or arrangement to honour or takeover any commitment from True Fitness,” CHi Fitness said on their Facebook page.
True Fitness Malaysia had ceased operations and announced it won’t be refunding customers. The company also said that they had purchased memberships for members to redeem personal training sessions to be utilised at CHi Fitness.
However, according to Star Online, CHi Fitness operations director Ashley Paulus clarified that True Fitness Malaysia was only in the process of purchasing one-month membership vouchers from them.
“They have asked to purchase RM20,000 worth of one-month membership vouchers from us.
“There is RM20,000 (worth of vouchers) available and we have agreed to honour them over the period of two years,” she said, adding that RM20,000 was an “arbitrary term” used during discussions.
Paulus reportedly said when True Fitness Malaysia approached them, they were told that CHi Fitness would only be able to offer monthly memberships and would not be taking over any memberships.
“We were never approached or offered to take over their membership, their database or to honour any of the lifetime memberships with True Fitness,” she said.
Paulus added that they would have no control over the number of vouchers purchased nor how they are distributed.