BEIJING, March 23 — As the clock ticks, it has been more than two weeks since the last words, “Alright, goodnight” were heard from the missing Malaysia Airlines (MAS) MH370.

The disappearance of the flight belonging to the Malaysian national carrier has inevitably, captured the world's attention, by way of the ongoing search and rescue (SAR) operation, or well-being of the passengers' next-of-kin.

“I was impressed with the work undertaken by MAS, to assist the families,” said a Chinese media personnel who only wanted to be identified as Sun.

Sun, who has been covering the disappearance of the Boeing 777-200ER aircraft since it went off the radar on March 8, pointed out that the assistance and services provided by MAS were impeccable.

“From my personal observation, the assistance, including the hotel arrangements, emotional support by caregivers, financial aid and travel document application provided by MAS are really, really good,” he told Bernama here on Sunday.

He said, although the relatives might have thrown caution to the wind in their tone and language, MAS caregivers and employees accomodated them.

Meanwhile, Wen Wancheng, father of Wen Yongsheng, 33, who was on board the plane, expressed satisfaction over the arrangement provided by MAS.

Although he insisted that MAS should bear the entire responsibility on the missing flight, the 63-year-old from China's eastern Shandong province did acknowledge the airline was well-organised in its arrangement.

“Some of them (the relatives ) may ask for more, but for me, I am happy with what they have provided us,” he said.

Earlier, MAS senior management officer Ignatious Ong Ming Choy announced that three options were provided to the Chinese family members in Beijing.

The options were:

- Families are welcome to continue staying in Beijing if they wished;

- MAS will bear their return transportation costs from Beijing to their respective hometowns; and,

- option is still open for those who intend to fly to Malaysia for the flight's updates.

MAS has also allocated a total of 31,000 yuan (RM16,476) in financial aid to family members of each passenger of Flight MH370 to purchase their daily necessities while waiting for news at the Lido Hotel here. The hotel provides three meals daily for the Chinese relatives.

A team of caregivers, the Go team which comprises 93 MAS staff and Taiwanese Buddhist foundation Tzu-Chi members was dispatched to Beijing, too.

Apart from providing emotional support and comfort, the team helps the families on administration work, such as assist them to fill out the registration form for visa application, and translation work.

A caregiver revealed that although it was a hard time for the family members, many of them expressed appreciation to the volunteers here.

The caregiver who declined to be named said many of them had received thank-you text messages from the relatives.

“Many of us did receive the thank-you SMS (short message service) from the families...they even hugged some of us to show their appreciation after receiving the emotional support from us,” he said. — Bernama