Through the partnership, TP will deliver 24/7 customer engagement operations, supporting dtcpay's customers and merchants in English and Mandarin across digital and voice channels. Leveraging its proprietary AI-powered customer experience platform and operational intelligence capabilities internally, TP enhances productivity, optimizes workflows, and delivers faster, more consistent service while maintaining the human touch. This enables dtcpay to scale its customer operations with confidence, complementing its own advanced payment and AI-driven technology ecosystem.
The collaboration reflects increasing demand for trusted customer experience capabilities as digital payment providers expand across markets and customer segments.
As digital payments continue to evolve, customer trust, responsiveness and operational resilience have become critical differentiators. By combining dtcpay's payment infrastructure with TP's global customer experience expertise, the partnership is built to deliver reliable, high-quality experiences for customers and merchants at scale.
"The payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses seek faster, more efficient, and transparent ways to move value across borders. As adoption scales, the ability to deliver trusted, responsive, and high-quality customer experiences becomes increasingly critical to building confidence among users and merchants. Our partnership with TP allows us to deliver the customer experience infrastructure that digital payment adoption demands." said Sam Lin, Chief Operating Officer of dtcpay.
"Digital payment adoption in APAC is accelerating, and the companies leading this space combine strong technical infrastructure with equally strong customer experience operations. dtcpay has built a compelling and regulated payments platform, and we're proud to bring the CX capabilities and scale to match that ambition," said Daniel Dua, Head of Business Development SEA, TP.
The partnership underscores both companies' commitment to supporting the future of digital commerce through scalable operations, customer-centric service delivery and innovation in the payments ecosystem. Looking ahead, both parties view this as a long-term collaboration in combining regulated digital payment infrastructure with AI-powered, scalable customer engagement solutions. As the collaboration evolves, it may expand to include broader regional support capabilities, enhanced multilingual engagement, and operational scaling initiatives—further enabling digital payment adoption across key growth markets in Asia and beyond.
The issuer is solely responsible for the content of this announcement.
ABOUT TP IN APAC
TP in APAC is part of the 
TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment.
www.tp.com. ABOUT DTCPAY
dtcpay is a Singapore-headquartered digital payments company building a globally licensed payment network that delivers real-time settlement, competitive pricing, and premium financial services — Tomorrow's Payments, Today. dtcpay is licensed by the Monetary Authority of Singapore and holds an Electronic Money Institution licence in Luxembourg, enabling regulated services across the European Economic Area (EEA). dtcpay also holds licences and registrations in Hong Kong, Australia, the United States, and Canada, bridging digital assets with traditional finance and serving businesses and individuals across its licensed jurisdictions.
For more information: https://dtcpay.com/
