KUALA LUMPUR, March 14 —The KL Sentral hub was built for 80,000 commuters a day but is now serving double its capacity, which has placed a strain on some of its facilities.
Commuters have been chanting a litany of complaints about the city landmark that sees both locals and foreigners using its facilities from dawn to dusk.
Most were unhappy with the state of escalators, some of which were out of service, the lack of seats at waiting areas, and absence of facilities for the disabled.
On a visit to the station, Malay Mail found some facilities in poor state and others not up to standards expected of a world-class transportation hub.
At least two escalators were under repair at the KTM area, with children being allowed to play next to “caution” signs.
Some of the electronic gates and ticketing machines were also out of service.
The coupon taxi service did not have a proper waiting area, with poor signage for commuters.
It is also easy to miss the entrance to the transit buses to KLIA, klia2 and Genting Highlands due to a lack of proper signs.
The waiting area for buses was hot and stuffy, with only 17 chairs for scores of passengers.
The hub also lacked facilities for the disabled like ramps for those in wheelchairs and toilets to meet their needs.
The public toilets were also in need of urgent attention, with cracked toilet seats, faulty soap dispensers and wobbly tap heads.
A bigger problem faced by commuters was getting on and off the Putra-LRT line that services the KL Sentral-Kelana Jaya route as the gap between the platform and the carriage was at least a foot-and-half wide.
