SEPANG, Dec 2 — The Kuala Lumpur International Airport (KLIA) currently serves 70 million passengers a year and in the last ten years has recorded double-digit growth in traffic movements.

Malaysia Airports Holdings Bhd’s (MAHB) senior general manager, Khair Mirza, said the company has mapped out initiatives which would be deployed within the next three years to revolutionise connectivity, enhance check-in processes and develop mobile applications (apps) for total airport experience.           

“We aim to enhance check-in processes via the implementation of automatic bag drop counters. It has been proven at Sydney Airport that inexperienced passengers can drop off their luggage in less than a minute and those using radio frequency identification tags can even manage to do so in less than 15 seconds at the Qantas Airways counters,” he said.

Khair said this in his keynote address, themed ‘Digital Traveller — Delivering Seamless and Personalised Airport Experience’ at the Future Travel Experience Asia 2014 Conference and Exhibition hosted by MAHB here today.

He said mobile apps, such as airport car park booking; premium airport services, airport guide and integrated online shopping would add value for money for parking, shopping and food and beverage facilities.

MAHB also expected to facilitate revenue growth by engaging customers in one-to-one dialogue across channels via the integrated online shopping app, he said.

Over 400 travel industry stakeholders from across Asia participated in the three-day forum, which started yesterday. — Bernama