SINGAPORE, Nov 11 — Singapore eatery Heng Long Teochew Porridge clarified on Monday that it did not overcharge a group of 10 diners, despite suggestions that they were.

Nonetheless, it issued an apology for failing to provide an itemised receipt to the customers, who had requested a pricing breakdown.

The incident occurred at Heng Long Teochew Porridge’s Katong 240 outlet.

In an Instagram post on October 28, an unhappy customer said his group was only issued a lump sum receipt, and that the bill was S$180 (RM570).

He also warned against patronising the eatery, sharing video clips of the eaten dishes spread across two tables.

Eatery responds

On Monday, Heng Long Teochew Porridge acknowledged that they had failed to promptly provide the diners with an itemised receipt.

“This was a lapse in our service management, and we are truly sorry,” it said in a statement posted on Facebook.

Nonetheless, the eatery stressed that the diners were charged in accordance with menu prices.

“All dishes at our outlets are clearly listed with prices, except for selected seafood items, which are charged at market price,” it stated.

“In response to the customer’s feedback, we are improving our cashier system and strengthening training for new staff.”

Heng Long Teochew Porridge also attached a photograph of an itemised receipt dated October 28, which purportedly belong to the diners.

According to the itemised receipt which came up to S$181, the diners had been charged S$23 and S$20 for two fish dishes.

Other food items ordered include intestines for S$30, pork for S$24, pork belly for S$16, and fishcake for S$16.

The eatery reiterated in the comments that the food items were for 10 people.

In its statement, it apologised to the customer and vowed to continue improving its service. — AsiaOne