KUALA LUMPUR, May 28 — FamilyMart Malaysia has suspended an employee accused of throwing soup at a delivery rider following a dispute captured in a viral social media video, according to FMT.

The convenience store chain said the staff member had been taken off duty pending an internal investigation into the incident, which allegedly took place at its outlet in The Core, Kota Damansara.

“Our team is investigating the incident with urgency and the staff (allegedly) involved has been placed off duty,” FamilyMart Malaysia said in a statement to the media organisation.

“FamilyMart does not tolerate any rude, unsafe or disrespectful behaviour towards anyone at our stores.”

The company also urged the public to be patient while the investigation is ongoing, adding that further action would be taken if necessary.

The incident surfaced after a 23-second video began circulating online today showing a heated exchange between a delivery rider and a FamilyMart employee.

In a post on X, a social media user claiming to be the rider alleged that he had approached the employee to ask about his order before the worker responded rudely and threw soup at him during the confrontation.

It remains unclear what triggered the dispute.