KUALA LUMPUR, June 9 — The Road Transport Department (RTD) has said it is investigating a complaint by a woman who claimed she was made to wear a sarong over her skirt to get service at one of the agency’s offices.

An RTD public relations officer told English daily The Star that it will look into the matter and obtain a report from the office involved.

“We are investigating when and where the incident happened. If we know where it happened, we want a report from that office,” the officer was quoted saying.

The officer, however, also confirmed that there is a dress code for customers.

“We have to dress accordingly, based on the dress code of entering a government premises. In some of our offices, a dress code signboard is put up on the walls of these offices. I believe there was one in this office.”

Yesterday, a woman’s complaint of being made to wear a “bag” to cover up her legs when seeking service at one of RTD’s counters went viral on social media and hit media headlines.

Venting her frustration on Facebook, the woman included pictures of her attire — a pink blouse and a pink skirt ending several inches above her knees — that were deemed inappropriate by the department’s officers.

“I had to go to JPJ personally to sign a transfer form for a car I sold... that is already a pain. I go dressed like this ... 1^st pic ...Indecent meh?” the woman wrote in her post.

“At the number counter, they hand me a sarong to wear or they will not entertain me. So I look like this ... pic 2 ...a bag!”

The second image shows the woman with a gold coloured sarong worn over her skirt and covering her legs.

The woman pointed out that the sarong did not cover her entire body, if the intention was to do so, as her upper torso was still visible to the department’s officers.

“All my lady friend car owner... please take note!” she added.

Government departments and agencies regularly enforce dress codes and will refuse service or even entry to those who do not comply.