Excellent public healthcare service — Suresh Subramaniam

JUNE 19 — My father was admitted to Hospital Kuala Lumpur last month for serious lung infection requiring oxygen supplementation. Fortunately, he was in the good hands of specialist Dr Ng and all the staff in Ward 27.

Dr Ng would come sharp at 8am and start seeing all the patients. When my siblings and I visited our father at noon, he was still in the ward seeing patients and meeting anxious family members to update latest progress of our loved ones.

When we went back to visit after 5pm, again Dr Ng was still in the ward seeing patients and teaching junior doctors. His dedication deserves admiration and applause. We were thankful as well that he was willing to spend time with us to explain regarding our father’s condition on regular basis.

My father’s lung infection was complicated with sudden worsening of his long-term kidney disease. It was promptly detected and my father was referred to kidney (Nephrology) team to discuss the need for dialysis.

We were attended by a young lady doctor from Nephrology the next day. Even though the consultation was not as helpful as expected with most of our doubts and concerns remained frustratingly unanswered, still we thank Dr Hannah from Nephrology for her time.

We would also like to apologise for our less-than-friendly attitude as we were overwhelmed with anxiety and uncertainty. Every junior doctor deserves time and opportunity to improve and we keep Dr Hannah in our prayers that she will better herself always.

However our concerns regarding our father’s kidney condition were subsequently dealt with diligently by the trainee doctors and medical officers in Ward 27, who offered clarity and confidence in the management of my father’s condition. We do have many capable and helpful junior doctors in our public healthcare service.

My father recovered well after one week of antibiotic. His kidney condition improved as well without needing dialysis, thanks to Dr Ng and his team in Ward 27. My father’s stay in HKL had been a pleasant, faith-restoring encounter for our family.

Once again we would like to offer our gratitude to all the doctors, nurses and staff in HKL Ward 27. Keep up the good work and excellent service.

* This is the personal opinion of the writer or publication and does not necessarily represent the views of Malay Mail Online.

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