Desperate for employees, US businesses struggle to hire

A man fills out an application at the Randstad booth at the Employers Only Long Island Food, Beverage and Hospitality Job Fair on October 19, 2021 in Melville, New York. — AFP pic
A man fills out an application at the Randstad booth at the Employers Only Long Island Food, Beverage and Hospitality Job Fair on October 19, 2021 in Melville, New York. — AFP pic

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NEW YORK, Oct 24 — To keep the taps at his recently opened beer tasting room flowing, Peter Chekijian had no choice but to ask his main employees to come in seven days per-week.

The staffing shortage has also kept Chekijian from realising his goal of brewing beer on site, since he can’t find contractors to finish installing tanks he requires.

“That’s been a big issue of getting people to actually finish up the job,” said Chekijian, who co-founded the small Twin Fork Beer Company in New York state.

Even as millions of Americans who lost their jobs to the Covid-19 pandemic have returned to work, companies nationwide report they’re still struggling to hire employees in recent months.

More than 10 million jobs were unfilled as of the end of August, according to government data. The labor force participation rate, which measures the US economy’s active workforce, was 61.6 per cent in September, compared to 63.3 per cent before the pandemic.

The causes of the short staffing are myriad, from continued fears of contracting Covid-19, particularly among people who live with elderly family or children, to early retirements and objections over work-life balance and low wages.

And while the government throughout the pandemic offered generous unemployment benefits to keep people who lost their job financially sound, their expiration last month hasn’t yet caused hiring to increase.

‘Absolute war’

The employee shortages come as restaurants and entertainment venues reopen amid as more Americans get vaccinated, and ahead of the uptick in business around the holiday season.

With “so many employers trying to hire so many people at the same time, it creates that imbalance,” said Aaron Sojourner, an economist at the University of Minnesota.

Employers who spoke to AFP told of mad scrambles to attract applicants by offering higher wages and other perks.

Chekijian has put out ads looking for employees and attended job fairs with offers of time off, benefits packages and salaries as generous as he can manage, but still can’t find the people he needs.

“It’s been shockingly slow,” he said. “It’s definitely affecting what we’re trying to do in terms of growing our business.”

The biggest American retailers are hiring staff ahead of the holiday season, with Amazon and Walmart both recruiting 150,000 people, Target and UPS taking on 100,000 and FedEx 90,000.

Logistics company GXO is looking to hire 9,000 employees for the busy season over the next two months, and its head of human resources Maryclaire Hammond said “finding people has been a huge issue.”

“There is a massive competition for talent at all levels, there is an absolute war,” she said in an interview.

Robots and burritos

GXO is particularly short on material handlers and forklift operators, and has paid for billboards and social media advertisements and organised job fairs to attract applications.

It has upped its pay by US$3 to US$5 (RM12.50 to RM20.80) per-hour in the past eight months and offered hiring incentives and a benefits package including health insurance, retirement contributions and college tuition assistance.

But Hammond said getting people to stay is even trickier.

“The current workforce is pretty fickle, happy to change,” she said. If a warehouse nearby pays even slightly more, employees will move there.

The company has tried to make workers feel comfortable, even going so far as to hand out burritos at some warehouses.

“Offering very good burritos in the mornings, it sounds silly, but things like that really motivate people,” Hammond said.

It has also tried to find ways around the worker shortages by increasing automation in its warehouses by 40 per cent this year.

Staci Weinsheimer is looking for a full-time administrative job and feels that the market is finally turning in her favour.

“I’m getting a lot of interviews, I’m getting a lot of great feedback from the employers,” she said after meeting with hospitality companies at a job fair in Melville, New York.

Some job seekers still struggle to find work, or question whether companies will treat them well.

“Employers could be spending more money to attract new hires, and to improve working conditions. Those who do that find it easier to hire,” Sojourner, the University of Minnesota economist, said.

He added: “But a lot of employers are reluctant to really raise wages, because that does come out of their profits, and then the incumbent employees might also want a raise.” — AFP

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