Apple to pay US$3.4m over iPhone obsolescence in Chile

In Chile, some 150,000 users of the iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus and SE sued the US company, claiming their smartphones started underperforming after software updates programmed by Apple before December 21, 2017. — Reuters pic
In Chile, some 150,000 users of the iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus and SE sued the US company, claiming their smartphones started underperforming after software updates programmed by Apple before December 21, 2017. — Reuters pic

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SANTIAGO, April 8 ― Apple has agreed to pay Chilean consumers US$3.4 million (RM14.05 million) in a lawsuit over programmed obsolescence of iPhones, their lawyer said yesterday, the first such settlement in Latin America.

Apple is accused of having programmed a limited lifespan into some products to force users to replace their phones sooner than necessary, and has previously settled similar cases in the United States and Europe.

In Chile, some 150,000 users of the iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus and SE sued the US company, claiming their smartphones started underperforming after software updates programmed by Apple before December 21, 2017.

The agreement provides for a registration period for affected clients, who will have to provide proof of their devices' reduced performance, a lawyer for the Odecu consumer body, Juan Sebastian Reyes, told a virtual press conference.

Each client stands to get maximum compensation of US$50, which is to be shared if there are more than one claim per serial number, as in the case of second-hand phones.

In December 2017, Apple admitted iOS software was tweaked to slow performance of older iPhones whose battery life was deteriorating.

An outcry forced Apple to upgrade its software and offer steep discounts on battery replacements.

In March 2020, Apple agreed to pay up to US$500 million to settle a class-action lawsuit over slowed iPhones in the United States, followed in November by another US$113 million to settle litigation with more than 30 US states over the same issue.

The company has also settled a case with France's consumer watchdog for €25 million for failing to tell iPhone users that software updates could slow older devices.

Italy, for its part, has fined Apple and Samsung 10 and €5 million respectively for planned smartphone obsolescence. ― AFP

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